Privacy Policy.

At VoltGuard UK, we understand the importance of safeguarding your personal data. We are committed to providing high-quality electrical services while upholding your privacy at every stage of our interaction.
In this notice, you’ll find details about the information we collect from you, how we use it to deliver our services, and your rights regarding your data. While this may not be of immediate interest, we encourage you to read through it carefully and reach out if you have any questions.

Consumer Data Privacy Policy

VoltGuard UK
 promises not to sell, buy, exchange, or otherwise disclose account or transaction data, or personal information of our customers to any external party.

What information do we collect?
When you engage with our electrical services, we gather certain personal details to ensure smooth service delivery and meet your specific needs. Rest assured, we only use this information to manage your contract and provide the requested services or products.
Typically, the types of personal information we collect include:

Name

Address

Telephone number (including mobile)

Email address

Date of birth

Property type (flat, house, etc.)

Ownership status of the property

Additional requirements such as large print or Braille documentation

Details of any authorized parties managing your requirements on your behalf

IP address for your device (if visiting our website or using our app)

Record of services and products provided to you as our customer

Opt-out records from marketing communications

The information we ask for during the application process is necessary to complete the sale of the offered product or service and forms an essential part of your contractual agreement with us. If any data is missing or incorrect, it may impact our ability to process your request effectively.

Our legal basis for using your data

We primarily use your personal data to fulfill our contractual obligations to you and to provide the services or products you’ve selected.
We also have a legitimate interest in informing you about our products and services when we believe they may benefit you. This involves using your data to send tailored information based on your specific needs and preferences. Further details are outlined in the “We’ll always keep you in the loop” section below.
We also have a legitimate interest in ensuring that our products and services are being used properly by our customers. To do this, we may conduct research and analysis to better understand customer interactions and use publicly available data to verify compliance with service agreements.

Using information provided by third parties

We may receive personal data about you from our partners, such as your name, address, telephone number, and property type. This data is used to communicate with you regarding our products and services. We respect your preferences and will refrain from contacting you if you are registered on the Mail Preference Service or have opted out of communications.
We may also use data from third-party sources or public databases, such as Experian or the edited electoral roll, to maintain accurate and up-to-date records and remove deceased individuals from our mailing lists.

Keeping and storing your data

We adhere to a strict record retention policy, ensuring that we retain your personal data only as long as necessary. Your data will be processed as long as you hold a product or service with us to facilitate service provision, as outlined in this notice. After our relationship ends, we may retain your data for tax, regulatory, and complaint-handling purposes.
Some of the data we collect may be transferred to and stored at locations outside the UK or the European Economic Area. We take all necessary measures to ensure that your data is treated in compliance with this privacy notice and applicable privacy laws.

Sharing your data with third parties

We work with carefully selected third parties, including utility companies, to extend our services to their customers. If you were introduced to us by a partner, we may share details of the products and services you’ve obtained from us with them. This collaboration helps us resolve individual complaints and ensure we provide the right solutions for our customers.
We do not share your data with third parties for marketing purposes. However, in some cases, we may disclose your information to third parties for the following reasons:
To provide requested services, which may involve sharing information with family members, household occupants, landlords, or letting agents.
For legal or regulatory compliance, including fraud prevention.
In the event of business acquisition or divestiture.

We’ll always keep you in the loop

Whenever we collect your personal data, we give you the option to specify your communication preferences. We will not inundate you with marketing messages, but we respect your choice if you opt out of receiving communications from us.
If you’ve agreed to receive marketing materials, you can withdraw your consent at any time by contacting us using the details provided in the Contact Us section. Additionally, every marketing email we send includes an unsubscribe link.
If you’ve provided us with an email address, you may receive policy-related messages, including service updates and renewal reminders. If you prefer to receive these communications in a different format, please let us know, and we will accommodate your request.

Data retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, in accordance with our legal and contractual obligations. The data will be retained as long as you have a product or service with us to facilitate ongoing service provision.
Once our relationship with you ends, we may retain your data for specific purposes, such as tax, regulatory, and complaint-handling requirements. The exact retention period may depend on the nature of the data and the purpose for which it was collected.
After the retention period, we will securely delete or anonymize your data, unless there is a legal obligation to retain it longer.

Your rights under the GDPR

As a data subject, you have several rights under the GDPR concerning your personal data. These include:
Right to access: You have the right to request access to the personal data we hold about you.
Right to rectification: You have the right to request that we correct any inaccuracies in your personal data.
Right to erasure: In certain circumstances, you may request the deletion of your personal data, subject to legal and contractual exceptions.
Right to restrict processing: You may request that we limit the processing of your personal data in specific circumstances.
Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to object: You have the right to object to the processing of your personal data for marketing purposes or based on legitimate interests.
Right to withdraw consent: If we are processing your personal data based on your consent, you may withdraw that consent at any time.
If you wish to exercise any of your rights, please contact us using the details provided in the “Contact Us” section. We will respond to your request within one month, although this may be extended by two additional months if the request is complex.